Terms and Conditions

1. About Us

This website, drplus.ae, is owned and operated by DOCTOR PLUS STAR HOME HEALTH CARE SERVICE L.L.C ("DrPlus", "we", "us", "our"), a home healthcare provider licensed in Dubai, United Arab Emirates.

• Trade License Number: 1111877
• DHA Facility License Number: 5106641
• Registered Address: Office M40, New Al Safiya Building, Hor Al Anz, Deira, Dubai, UAE
• Email: info@drplus.ae | Phone: 800 377587 | WhatsApp: +971 56 520 1808

2. Our Services

DrPlus provides licensed home healthcare services, including but not limited to: doctor on call, home nursing, IV drip therapy, blood tests at home, physiotherapy, and related home healthcare services.

All clinical services are delivered by professionals licensed by the Dubai Health Authority (DHA). Service availability may vary by location and time. We provide services across the United Arab Emirates. Our team is available 24/7, 365 days a year, including weekends and public holidays, to ensure continuous medical support.

3. Medical Disclaimer

Content published on drplus.ae, including blog articles, service pages, and FAQs, is provided for general information only and does not constitute medical advice, diagnosis, or treatment. Always consult a licensed medical professional regarding your health condition. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

4. Bookings and Appointments

Bookings can be made via phone, WhatsApp, or through our website. A booking is confirmed only once acknowledged by our team. We reserve the right to decline or reschedule a booking where clinically appropriate, where the requested service falls outside our scope, or due to staff availability.

You agree to provide accurate personal, contact, and health information at the time of booking. Inaccurate information may affect the safety and suitability of the care provided.

5. Payments

Accepted payment methods: cash, credit/debit card, and online payment. Prices listed on the website are indicative and may change without prior notice. The final price will be confirmed at the time of booking. Where applicable, prices are inclusive/exclusive of VAT as stated at checkout or on the invoice.

Insurance: direct billing and insurance claims are accepted for home nursing and all eligible, related healthcare services, subject to individual policy coverage and pre-authorization. Please confirm your insurance details with our team at the time of booking.

6. Cancellations and Refunds

• You may cancel or reschedule your appointment at any time before the scheduled appointment time at no extra charge.
• No cancellation fees or penalties are applied for cancellations made before the scheduled appointment time.
• For prepaid bookings cancelled before the appointment time, the amount paid will be refunded in full to the original payment method.
• Once the appointment time has passed or the service has begun, the visit fee may apply.

7. Patient Responsibilities

• Provide complete and accurate medical history, current medications, and known allergies.
• Ensure a safe, accessible environment for our clinicians at your home or hotel.
• Follow the clinical guidance and aftercare instructions provided by our team.
• Treat our staff with respect. We reserve the right to withdraw services in cases of abusive or unsafe behaviour.

8. Consent to Treatment

By booking a service, you (or the patient's legal guardian) consent to the assessment and treatment provided by our licensed clinicians. For certain procedures, additional written or verbal consent may be requested before treatment begins. You may withdraw consent at any time before or during a procedure.

9. Limitation of Liability

DrPlus will exercise reasonable professional skill and care in delivering its services in line with DHA regulations. To the maximum extent permitted by UAE law, DrPlus shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or services, or from circumstances beyond our reasonable control. Nothing in these terms excludes liability that cannot be excluded under applicable UAE law.

10. Intellectual Property

All content on drplus.ae, including text, graphics, logos, images, and page designs, is the property of DOCTOR PLUS STAR HOME HEALTH CARE SERVICE L.L.C or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content for commercial purposes without our prior written permission.

11. Privacy

Your personal and health information is handled in accordance with our Privacy Policy and applicable UAE data protection and health data laws. Please review the Privacy Policy to understand how we collect, use, and protect your information.

12. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only. DrPlus is not responsible for the content, accuracy, or practices of any third-party site.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be published on this page with the updated date shown above. Continued use of our website or services after changes are published constitutes acceptance of the revised terms.

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

15. Contact Us

For any questions about these Terms and Conditions, contact us at:

• Email: info@drplus.ae
• Phone: 800 377587 (toll-free)
• WhatsApp: +971 56 520 1808
• Address: Office M40, New Al Safiya Building, Hor Al Anz, Deira, Dubai, UAE