Privacy Policy

1. Who We Are

This Privacy Policy applies to DOCTOR PLUS STAR HOME HEALTH CARE SERVICE L.L.C ("DrPlus", "we", "us", "our"), a licensed home healthcare provider operating across the United Arab Emirates.

• Trade License: 1111877 (Dept. of Economy & Tourism, Dubai)
• DHA Facility License: 5106641
• Address: Office M40, New Al Safiya Building, Hor Al Anz, Deira, Dubai, UAE
• Email: info@drplus.ae | Phone: 800 377587 | WhatsApp: +971 56 520 1808

2. What Information We Collect

We collect only the information necessary to provide safe, effective home healthcare services.

3. How We Collect Your Information

• Directly from you — via phone, WhatsApp, our website booking form, or in person
• From our clinicians — clinical notes and assessments during service delivery
• Automatically — cookies and analytics tools when you visit drplus.ae
• From your insurance provider — where pre-authorization or claims are involved

4. How We Use Your Information

• To confirm and manage your bookings and appointments
• To deliver safe, appropriate clinical care at your home or location
• To process payments, direct billing, and insurance claims
• To communicate appointment reminders, updates, and follow-ups via phone, SMS, or WhatsApp
• To comply with DHA and UAE regulatory requirements for healthcare record-keeping
• To improve our services, website, and patient experience
• To send you relevant health information or service offers (you may opt out at any time)

5. Health and Medical Data

We treat your health information with the highest level of confidentiality. Medical and clinical data collected during the course of your care is:

• Accessible only to licensed clinicians directly involved in your care and authorized administrative staff
• Retained in accordance with DHA healthcare record-keeping requirements
• Never sold to third parties under any circumstances
• Shared with your insurance provider solely for claims processing, with your consent

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use drplus.ae. We use:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — Google Analytics and Google Tag Manager to track website traffic and performance
• Marketing pixels — Facebook Pixel for advertising performance measurement
• ClickCease — click fraud protection for our Google Ads campaigns

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. How We Share Your Information

We do not sell your personal data. We may share it only in these limited circumstances:

• Our clinical team — clinicians, nurses, and medical staff involved in your care
• Insurance providers — for direct billing and claims processing, subject to your consent
• Regulatory authorities — DHA and other UAE government bodies where required by law
• Technology service providers — website hosting, booking systems, and analytics platforms operating under data processing agreements
• Legal requirements — if required by a court order or UAE law enforcement authority

8. Data Retention

We retain your personal and health data for as long as necessary to deliver our services and comply with UAE legal and DHA regulatory requirements. Medical records are retained for the minimum period required by DHA guidelines. Website usage data collected via analytics tools is retained for a shorter period for performance analysis purposes. You may request deletion of your data subject to any applicable legal retention obligations.

9. Your Rights

Under UAE data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal and regulatory retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant UAE data protection authority

To exercise any of these rights, contact us at info@drplus.ae.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal and health information against unauthorised access, loss, or disclosure. While we take all reasonable precautions, no data transmission over the internet or electronic storage method can be guaranteed as completely secure. If you have concerns about the security of your information, please contact us immediately.

11. Children's Privacy

Where DrPlus provides paediatric home healthcare services, clinical data relating to a child patient is collected with the explicit consent of the parent or legal guardian. We do not knowingly collect personal data from children for marketing or non-clinical purposes. If you believe we hold a child's data without appropriate consent, please contact us and we will take immediate action.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or UAE legal requirements. The updated policy will be published on this page with a revised date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of Dubai.

15. Contact Us

For any privacy-related queries, data access requests, or concerns, please contact us:

• Email: info@drplus.ae
• Phone: 800 377587 (toll-free)
• WhatsApp: +971 56 520 1808
• Address: Office M40, New Al Safiya Building, Hor Al Anz, Deira, Dubai, UAE

For general terms of service, please visit our Terms and Conditions page.